Our Policies

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Our Policies

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Allergy Disclaimer
Products may contain milk, wheat, nuts, seafood or other allergens. It is your responsibility to inform your guest of allergy disclaimer. Butta's is not responsible or liable for any allergic reactions or injuries sustained as a result of consumption.

Welcome to Gorilla Nutz! We're thrilled to offer you the convenience of placing online orders for our delicious food. To ensure a seamless experience for both you and us, please take a moment to review our Online Order Policy.

Order Placement:

Ordering Hours: Online orders can be placed during our regular business hours, which are [Specify Operating Hours].

Menu Selection: Our online ordering system provides access to our full menu. Please make your selections carefully, ensuring accuracy in your order.

Payment: We accept online payment with major credit cards and digital wallets.

Confirmation Email: Once your order is successfully placed, you will receive a confirmation email to the address provided during checkout. Please keep this email as proof of your order.

Order Modifications: If you need to modify or cancel your order, please contact us as soon as possible. Modifications are subject to availability and may not be possible if the order is already in preparation.

Estimated Wait Time: We strive to prepare and deliver your order promptly. However, please note that the estimated wait time is an approximation and may vary depending on order volume and kitchen capacity.

Order Accuracy: We take great care to ensure the accuracy of your order. If you receive an incorrect item or have any concerns, please contact us immediately, and we will resolve the issue.

Pickup: If you choose to pick up your order, please arrive at the restaurant within the estimated pickup time provided during checkout. Be prepared to show your order confirmation email to our staff.

Refund Policy: Refunds will be issued for orders that were incorrectly prepared, missing items, or if there are quality issues with the food. Please contact us within [Specify Timeframe] of receiving your order to request a refund.

Returns: In the event of an issue with your order, we may request that you return the incorrect or unsatisfactory items to our restaurant for verification.

Data Security: We take your privacy and the security of your payment information seriously. Your personal and payment details will be kept confidential and securely processed.

Marketing Communications: By placing an order, you may receive occasional marketing communications from us. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails.

Contact Information:

If you have any questions, concerns, or require assistance with your online order, please contact us via:

Phone: 469-999-5342
Email: gorillanutzdallastexas@gmail.com
Thank you for choosing Gorilla Nutz. We look forward to serving you a delightful dining experience through our online ordering service. Enjoy your meal!

online order policy